PAY RENT & SUBMIT MAINTENANCE REQUESTS
refer a friend program
TURN FRIENDS INTO NEIGHBORS
Current residents who refer a friend are eligible to receive a rent credit. If your friend moves in, you’ll be eligible to receive a $200 credit upon our receipt your friend’s first full month’s rent. Restrictions apply.
We assign the vast majority of maintenance requests to the following approved maintenance contractors:
Owl Services, LLC - Sister-company that performs the vast majority of maintenance requests.
City Light Commercial Services
Good Earth Pest Control
Submitting Maintenance Requests
We require all maintenance quests to be submitted via the Contact Us messages tab in your resident website. This will automatically create a task that gets assigned to the appropriate maintenance department. We are able to process maintenance requests much quicker when they are submitted online.
In cases of emergencies, such as a non-controllable water leak, you may call the main office at (901) 334-1849, and follow the maintenance prompts. Please leave a detailed message and include your name, address and apartment number, and specify whether or not the situation is "controlled" or requires immediate attention. We ask that you submit emergency maintenance requests online in addition to placing a call in order to help us ensure that the matter gets resolved as quickly as possible.
In the event of fire or other life-threatening emergency, call 911 immediately.
Quick Maintenance Tips
Always have a plunger and a bottle of Draino in case of plumbing clogs. Clogs are almost always considered to be "non-routine maintenance", so you'll want to try to plunge it yourself prior to submitting a maintenance request.
If an appliance, outlet, or heating and air stop working, check to see if you have a tripped breaker first prior to submitting a maintenance request. Re-setting a tripped breaker is a quick and easy way of resolving the problem. Watch this helpful tutorial on how to re-set a tripped breaker.
In the case of a plumbing leak, be sure to shut off the water supply valve at the location of the leak prior to submitting a maintenance request. Always keep a bucket and towels handy in the event of a water leak in order to minimize the damages.
Owl Services is our sister maintenance company that offers housekeeping services for many of our apartment residents. They can also perform other non-routine maintenance tasks such as mount tv’s, hang curtains, etc.
CABLE & INTERNET
Please note that management is not able to grant AT&T access to your apartment for installation.
You will press the following keys when prompted:
1 for english
2 for non-emergency
3 for residential services
1 to set up services
1 to set up new account, 2 to transfer an existing account, 3 to stop services
We encourage you to report all non-emergencies to your local police station. If you see something suspicious, report it first-hand to the police, and be sure to let us know as well. We rely on our residents to help keep our communities safe and enjoyable for everyone.
Ewing Moving and Storage is our recommended moving company.