REFER A FRIEND PROGRAM
TURN FRIENDS INTO NEIGHBORS
Current residents who refer a friend are eligible to receive a rent credit. If your friend moves in, you’ll be eligible to receive a $100 credit!
Submitting Maintenance Requests
We require all maintenance quests to be submitted via the Contact Us messages tab in your resident website. This will automatically create a task that gets assigned to the appropriate contractor or vendor. We are able to process maintenance requests much quicker when they are submitted online. We assign the vast majority of maintenance requests to a sister company, Owl Services, LLC.
In cases of emergencies, such as a non-controllable water leak, you may call the main office at (901) 334-1849, and follow the maintenance prompts. Please leave a detailed message and include your name, address and apartment number, and specify whether or not the situation is "controlled" or requires immediate attention. We ask that you submit emergency maintenance requests online in addition to placing a call in order to help us ensure that the matter gets resolved as quickly as possible.
In the event of fire or other life-threatening emergency, call 911 immediately.
Always have a plunger and a bottle of Draino in case of plumbing clogs. Clogs are almost always considered to be "non-routine maintenance", so you'll want to try to plunge it yourself prior to submitting a maintenance request.
If an appliance, outlet, or heating and air stop working, check to see if you have a tripped breaker first prior to submitting a maintenance request. Re-setting a tripped breaker is a quick and easy way of resolving the problem. Watch this helpful tutorial on how to re-set a tripped breaker.
In the case of a plumbing leak, be sure to shut off the water supply valve at the location of the leak prior to submitting a maintenance request. Always keep a bucket and towels handy in the event of a water leak in order to minimize the damages.
resident ambassador program
What does a Resident Ambassador do, exactly? Glad you asked...
Resident Ambassadors are those who have a passion for the neighborhood in which they live. They organize fun, low-key social events for their neighbors in ways that foster a warm and welcoming community. This is a fun way of getting to know your neighbors as well as take pride in the property in which you live.
How does it work? Submit the RA form. If your request is approved, we'll “chip in for the chips” up to $100 (rent credit) per event! RA events are meant to be quiet and casual in nature.
Wine and cheese, anyone? Poker night? The possibilities are endless…
HOUSEKEEPING & SPECIAL PROJECTS
Owl Services is our sister maintenance company that offers housekeeping services for many of our apartment residents. They can also perform other non-routine maintenance tasks such as mount tv’s, hang curtains, etc.
CABLE & INTERNET
Please note that management is not able to grant AT&T access to your apartment for installation.
You will press the following keys when prompted:
1 for english
2 for non-emergency
3 for residential services
1 to set up services
1 to set up new account, 2 to transfer an existing account, 3 to stop services
We encourage you to report all non-emergencies to your local police station. If you see something suspicious, report it first-hand to the police, and be sure to let us know as well. We rely on our residents to help keep our communities safe and enjoyable for everyone.
Ewing Moving and Storage is our recommended moving company.