Submitting Maintenance Requests
We require all maintenance quests to be submitted via the Contact Us messages tab in your resident website. This will automatically create a task that gets assigned to the appropriate contractor or vendor. We are able to process maintenance requests much quicker when they are submitted online. We assign the vast majority of maintenance requests to a sister company, Owl Services, LLC.
In cases of emergencies, such as a non-controllable water leak, you may call the main office at (901) 334-1849, and follow the maintenance prompts. Please leave a detailed message and include your name, address and apartment number, and specify whether or not the situation is "controlled" or requires immediate attention. We ask that you submit emergency maintenance requests online in addition to placing a call in order to help us ensure that the matter gets resolved as quickly as possible.
In the event of fire or other life-threatening emergency, call 911 immediately.
Always have a plunger and a bottle of Draino in case of plumbing clogs. Clogs are almost always considered to be "non-routine maintenance", so you'll want to try to plunge it yourself prior to submitting a maintenance request.
If an appliance, outlet, or heating and air stop working, check to see if you have a tripped breaker first prior to submitting a maintenance request. Re-setting a tripped breaker is a quick and easy way of resolving the problem. Watch this helpful tutorial on how to re-set a tripped breaker.
In the case of a plumbing leak, be sure to shut off the water supply valve at the location of the leak prior to submitting a maintenance request. Always keep a bucket and towels handy in the event of a water leak in order to minimize the damages.